Company Policies & Travel Terms

Refund & Cancellation Policy

Child & Infant Fare Policy

Booking Confirmation & Payment Policy

• Select your package & receive a free confirmed quotation.
• Provide verified member CNIC / ID details.
• 50% Advance Payment required at least 7 days before departure.
• Payment proof/receipt must be shared on Musafir Pakistan official WhatsApp (+92-336-683-2018).
• The remaining 50% payment must be cleared 1 day before departure.
• If remaining dues are not cleared, tour manager / guide will not permit boarding.
• Payments accepted via Online Bank Transfer, Cash at Karachi Head Office or Islamabad Hotel.
• EasyPaisa / JazzCash transactions carry 2% additional platform charges.

Payment Methods

General Travel Policies & Group Code of Conduct

• Every traveler must carry a valid original CNIC and vaccination card. Married couples must carry a copy of their Marriage Certificate.
• Foreign travelers are NOT permitted to join northern tours without a valid No Objection Certificate (NOC) issued by the Government of Pakistan. Must be communicated prior to booking.
• Travelers must arrive at the designated pickup point at least 30 minutes before departure and report to the Tour Manager.
• Departures may experience delays due to political situations, weather conditions, or highway clearance. Travelers are requested to cooperate with patience.
• Weapons, narcotics, alcohol, or illegal substances are strictly prohibited on all Musafir Pakistan trips.
• Ethical, respectful behavior towards fellow group members, women, and locals is mandatory. Misconduct will result in immediate cancellation of participation.
• Seat selection in group vehicles is NOT allowed. Seating is managed and rotated by the Tour Guide with priority to families and senior citizens.
• Each traveler is allowed a maximum of 20 KG luggage and is responsible for managing their personal bags.
• Package prices may be revised in the rare event of major fuel price hikes by the government, even after initial reservation.
• Sightseeing points may be skipped or altered due to time management, snowfall, or local administration guidelines. Alternatives provided where possible.

Essential Travel Packing Checklist

Hotel & Accommodation Policies

• Hotel Check-in: 3:00 PM | Hotel Check-out: 12:00 PM.
• Early Check-in or Late Check-out is subject to room availability at PKR 1,000 per hour.
• Travelers are strictly responsible for their personal valuables and luggage after checkout.
• Guests must adhere to hotel management rules and local district administration policies.
• In case of extreme weather, electrical, or governmental issues, hotel staff & Musafir team coordinate emergency lodging solutions.
• Any extra hotel services (heaters, laundry, special room service orders) must be cleared directly at checkout.

Transport & Fleet Rental Terms

• Vehicles are provided strictly with verified, experienced mountain drivers.
• If Transport-Only service is rented: fuel, toll taxes, traffic violation fines, and driver food/stay are the client's responsibility.
• Any interior vehicle damage caused by negligence will be charged to the traveler.
• Vehicle must be kept clean; otherwise cleaning charges may apply upon return.
• Overspeeding, hazardous driving requests, illegal activities, or sub-renting are strictly prohibited.
• CNIC copy is mandatory for all transport bookings.
• Transport Cancellation: 3 Days Prior — 50% Refund; Less than 3 Days — NO Refund.
• Standard Driving Hours: 8:00 AM – 8:00 PM. Night travel is subject to driver consent and additional night charges.

Ticketing Concierge Guidelines

• Musafir Pakistan does not include train, bus, or air tickets to Islamabad by default city.
• Ticket booking concierge service is available upon request with a flat PKR 200 service charge per ticket.
• Any ticketing platform or terminal charges are borne by the traveler.
• Seats are reserved based on live availability and seat layouts pre-approved by the client.
• Confirmed E-tickets are shared via WhatsApp within 24 hours of confirmation.
• Musafir Pakistan is not liable for delays, schedule revisions, or cancellations made by airlines, bus terminals, or railways.
• Ticket refund or date change rules are strictly governed by the respective carrier authority.